Wayfound Highlighted as Business Alignment and Outcome Optimizer in Gartner’s First Guardian Agent Market Report
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FAQs about AI Agent Supervision
Questions? We have answers.
What makes Wayfound a #1 guardian agent?
In 2024, Wayfound anticipated the rapid rise of AI agent development and brought to market the first solution focused on the robust supervision of AI agent interactions and the outcomes of their performance. It wasn’t until mid-2025 that Gartner defined this category as “guardian agents,” and by then, Wayfound had expanded its market experience, integration flexibility including its own MCP server and Salesforce Agentforce partnership, maturity of capabilities including closed-loop and self-improvement features, and breadth of agent performance analytics and action recommendations. Wayfound also leads in being a solution accessible to non-technical users in the organization, allowing those who “own” the outcomes of AI agents to handle first-line understanding of how those agents perform, as you can read in our customer stories. Read more on how Wayfound compares to other guardian agent offerings.
What is Wayfound?
Wayfound is the world’s first AI Agent supervision platform, designed to help non-technical business owners supervise, evaluate, and optimize the performance of all their AI Agents. Wayfound’s “AI Supervisor” captures and analyzes every Agent interaction and activity, assesses how well the Agents are performing and suggests improvements in near real-time, providing unparalleled insights through a single-pane observability dashboard.
In addition to monitoring, Wayfound helps align Agents with your company’s values, brand messaging, and restrictions, ensuring every interaction meets your business goals. Our innovative OKR framework and Performance Reviews evaluates Agent effectiveness with real-time feedback loops, tracking usage, identifying improvement areas, and driving behavior optimization.
Unique features like Meetings empower Agents to share context and collaborate, allowing them to operate as a cohesive team to solve complex problems and learn from one another. Whether your Agents are built in-house, developed with external tools, or purchased from third-party vendors, Wayfound is your central hub to ensure they deliver consistent, business-relevant outcomes.
Who is Wayfound for?
Wayfound is for business users and product managers at companies with AI Agents. Some of those who derive the most value out of our AI Agent Supervisor are Product Leads or Business Owners who are responsible for the real-world success of AI Agents. Wayfound allows a single person to fully oversee an entire fleet of AI Agents, maximizing the ROI of implementing AI agents while increasing confidence and control.
What are some key use cases?
Providing Direct Visibility/Observability for Business Users:
Our Supervisor dashboard offers an intuitive and visual representation of all your Agents and how they are connected to each other, third party agents, remote APIs and other tools. The Wayfound Supervisor gathers all that information into one place, making it easy to see how often certain pathways are being activated and who’s talking to whom.
Reviewing Performance of Agents in Production and Providing Real-Time Alerts when something goes Wrong:
Our Agent Performance Review Dashboard gives you immediate visibility into the metrics you care about the most - User Ratings, Knowledge Gaps, Action Failures, and Data Leaks/Prompt Injections. It’s easy to drill down to the details of those metrics, all the way to the specific session recordings.
The Performance review also analyzes every single recording to extract common themes as well as offer suggestions for agent improvement.
Improving Cross-functional Collaboration:
Through our Meetings feature, the Wayfound Supervisor conducts agenda-driven context sharing sessions between all of your agents, surfacing cross-functional insights and creating opportunities for agents to learn from each other and adjust their priorities based on each other’s experiences.
Monitoring Compliance with Company Guidelines:
Organizations can define the Guidelines they would like their Agents to be evaluated against based on their bespoke needs, company values, and brand voice & tone. Like a good supervisor in your company, the Wayfound Supervisor takes ownership of monitoring agent interactions for compliance.
Speeding up AI Agent Development and Launch:
Teams who purchase Wayfound before launching their Agents to customers discover that the Supervisor’s Insights and Suggestions for improvement can simplify and speed up their AI Agent development cycle. Customers using Wayfound in this way find that we can cut testing time by 80% while also improving Agent quality.
What types of Agents can Wayfound supervise?
Our Agent Supervisor works with agents built anywhere, for nearly any use case. In most cases, AI Agents can be securely connected with the Wayfound Supervisor with just one line of code, so our customers are able to connect Agents built on many different platforms as well as pre-built 3rd party Agents (such as Intercom Fin, Qualified Piper, etc).
Can you share some case studies?
Case Study 1: Custom-Built Customer Support Agent
Challenge A SaaS company struggled to finalize a custom-built customer support AI Agent due to repeated training gaps, unexpected behaviors, and concerns about meeting their year-end launch deadline.
Solution By implementing Wayfound's Suggestions for Improvement, the customer support agent saw Guideline Violations decrease from 7.4% to 1% and Knowledge Gaps fell from 8.5% to 5.9% in a few weeks.
Case Study 2: Third-party SDR Agent
Challenge A fintech company struggled with limited visibility and actionable insights into the performance of a 3rd party SDR AI Agent, leading to uncertainty about whether to improve the current implementation or build a custom solution.
Solution By leveraging Wayfound’s platform, the team analyzed over 3,500 Agent transcripts, gained actionable insights to optimize prompts, and confidently moved forward with supervising 3rd party GenAI Agents, freeing engineering resources for core product innovation.
How is Wayfound different from other observability platforms?
Wayfound sets itself apart by focusing on business users and product managers rather than developers. While many observability and analytics platforms concentrate on technical metrics, Wayfound delivers insights into the business-relevant aspects of AI Agent performance.
Drawing on expertise gained from implementing AI solutions across various companies, we’ve developed a unique system of OKRs tailored for AI Agents. These OKRs—spanning User Satisfaction Ratings, Adherence to Guidelines, Interaction Insights, Behavior Optimization, Knowledge Gaps, and Actionable Suggestions—empower business users to optimize agent performance and drive meaningful outcomes.
Is Wayfound an orchestration tool?
No. Wayfound is a Supervisor of Agents. Its focus is on whether or not your AI Agents are performing well, according to the directives they have been given, and the overarching organizational or brand directives which set the tone for how all work gets done. It identifies knowledge gaps, interactions that set the wrong tone or miss opportunities for better outcomes and suggests improvements to optimize them in the future.
What models does Wayfound run on?
The Wayfound Supervisor uses both traditional deterministic software as well as LLM technology.
Is Wayfound SOC2 Type II compliant?
Yes! Wayfound takes data security and privacy very seriously and is SOC2 Type II compliant. Our platform is engineered from the ground up with enterprise-grade technologies for utmost security and reliability.
Can I install Wayfound on prem?
Wayfound’s pricing and go-to-market model assume a cloud-based delivery model. If your use case requires on prem deployment, please reach out to your Wayfound account team to discuss options.
How much does Wayfound cost?
Wayfound offers 3 pricing tiers: an introductory “AI Innovator” plan, an “AI Growth” plan, and an “Enterprise Plan” for production level Agent Supervision.
What is Wayfound's ROI?
Wayfound significantly reduces the monthly cost of Agent monitoring and supervision. By standardizing and automating the majority of this process, Wayfound enables companies to achieve an ongoing ROI of at least 540% and speed up their ability to launch and improve Agents by 80%.